To everyone trying to defend these business practices, for whatever reason:
1. Yes we know that the app is good, that's why I bought it in the first place.
2. Yes we also know and appreciate the work that goes making into an app like this, again that's why I bought the license in the first place - to support the devs. As someone pointed out before, there are unfortunately others way on the internet that this software can be acquired.
3. No, we don't lectures how software development and licensing works as this is not standard "industry practice" - even the biggest and most greedy corps like MS don't handle it like that. If I have MS office 2013 I'm not forced to upgrade to 2k16 and repurchase a license without warning. I can, if I want to have all the newest bells and whistles, but 2013 will still do the job for at least 10 years.
4. You can argue with a paying customers as much as you want - you won't get a better result if customers feels cheated. Thats business ABC. Customers that took their time to register on this forum and write a post to voice their concern should be appreciated, not shunned and portrayed as some unknowing nimwits by other users without any answer by an official company rep.
I bought a license a couple of years ago. Then Mojave gets released and as usually, I go ahead and update - no, I even waiting for a couple of weeks for eventual hotfixes to be released. As LS has been a trusty companion running in the background, I've never even thought that there might be an issue after the update.
Rebooting my MAC, I get a warning that LS 3.x isn't compatible anymore and that I would need to update - Fine, why not?! Auto-update does the job, uninstalls 3.x and after another reboot - "Please upgrade your license". First thought was that it might be an issue with my existing license not being recognized. NOPE!
Without any advance warning, communication email etc.: I just get asked to re-buy a license for a program I already paid good money for.
Is it illegal? Probably not, OD isn't that stupid. Is it shady AF business practice - You can be damn sure it is.
OD won't be going out of business because of this, but guys, you're alienating customers and in my case, a vocal advocate for an otherwise amazing piece of software.
Yes, I get it, every business needs to make money, but there are other ways you can do so. So I don't want to leave without some feedback:
- Be more transparent with how your licensing model works. If it's already buried in some legal wall of text, change that and be abundantly clear what the customer is buying.
- Since the damage is done already, offer compatibility with the latest MAC OS for older licenses. Upgrading to 4.x with all it's new features would still need to be purchased.
- Consider offering a subscription based model as an alternative.
- Something like this could have been handled much better in terms of communication. Give your user base advance notice. Mojave beta was available for a quite a long time before release. You knew well in advance that the old version wouldn't be compatible with Mojave anymore. Your social network accounts are literally dead for todays standard. Use email extensively. You're are in the software business goddamit.
As for me - I'm out for now. 25 Euros is not the issue here, I've spent much much larger sums on software, in fact I spend more monthly on SAAS subscriptions. In light of opaque business ethics and a matter of principle, I'll refrain of spending on any further forced upgrades.
P.S.: People like user "ratty" talk as if they knew something but their posts are inaccurate, don't contribute to the discussion and sound as if you have a vested interest. And please, just stop with the provincial German/Austrian anti-americanism - that's a sad last resort argument from someone with no real arguments. It's not in fashion anymore and just shows your own ignorance. Just. Stop. Thank you.