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master passphrase lost

Posted: Fri May 21, 2010 8:14 am
by rgottet

we use Sharity3 on a Sun Solaris 10/SPARC production environment.
From time to time in some containers Sharity looses the master pass phrase. I know it's easy to fix, if I just enter the pass phrase again.
But still it could cause a downtime until the phrase is entered again.

Does somebody know why Sharity looses the master pass phrase and how it can be fixed?

Thanks and best regards,

Re: master passphrase lost

Posted: Tue Jul 06, 2010 10:31 pm
by christian
The master pass phrase is encrypted with a password derived from the machine itself. If particular parameters change, the pass phrase is lost. I can tell you more if you contact our support.