master passphrase lost

General discussions about Sharity
Posts: 1
Joined: Fri May 21, 2010 8:07 am

master passphrase lost

Postby rgottet » Fri May 21, 2010 8:14 am


we use Sharity3 on a Sun Solaris 10/SPARC production environment.
From time to time in some containers Sharity looses the master pass phrase. I know it's easy to fix, if I just enter the pass phrase again.
But still it could cause a downtime until the phrase is entered again.

Does somebody know why Sharity looses the master pass phrase and how it can be fixed?

Thanks and best regards,

Objective Development
Objective Development
Posts: 1442
Joined: Thu Nov 09, 2006 11:46 am

Re: master passphrase lost

Postby christian » Tue Jul 06, 2010 10:31 pm

The master pass phrase is encrypted with a password derived from the machine itself. If particular parameters change, the pass phrase is lost. I can tell you more if you contact our support.

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