Unable to Install LB6

General discussions about LaunchBar
dms
Posts: 5
Joined: Tue Mar 23, 2010 9:13 pm

Unable to Install LB6

Postby dms » Mon Jun 16, 2014 1:58 pm

I have launchbar 5 installed and in use. I quit LB5, tried to launch LB6 but I get a blank welcome page that doesn't respond - can't be closed, the window is blank with a single blank blue button.

I tried ditching my application support and preferences, but no dice. I can start it under a different user so there is something, somewhere annoying it. I've reverted back to 5 and that continues to work.

Any ideas on how to make LB6 happy?

Thanks
-Doug

norbert
Objective Development
Objective Development
Posts: 647
Joined: Thu Nov 09, 2006 6:30 pm

Re: Unable to Install LB6

Postby norbert » Tue Jun 17, 2014 7:20 am

Haven't heard of such a problem before. Please contact our tech support so we can investigate on this issue.

dms
Posts: 5
Joined: Tue Mar 23, 2010 9:13 pm

Re: Unable to Install LB6

Postby dms » Tue Jun 17, 2014 10:41 am

I did on 8/13 and only received an automated response so figured I'd try this forum.

ZioBarba
Posts: 2
Joined: Tue Jun 17, 2014 11:17 am

Re: Unable to Install LB6

Postby ZioBarba » Tue Jun 17, 2014 11:25 am

dms wrote:I have launchbar 5 installed and in use. I quit LB5, tried to launch LB6 but I get a blank welcome page that doesn't respond - can't be closed, the window is blank with a single blank blue button.
...

Thanks
-Doug


+1
Image


Thanks
- ZioBarba

norbert
Objective Development
Objective Development
Posts: 647
Joined: Thu Nov 09, 2006 6:30 pm

Re: Unable to Install LB6

Postby norbert » Tue Jun 17, 2014 11:50 am

dms wrote:I did on 8/13 and only received an automated response so figured I'd try this forum.


You mean 6/13, do you?

We are currently a bit behind with our emails due to the incredible feedback we receive in the course of the v6 release.

norbert
Objective Development
Objective Development
Posts: 647
Joined: Thu Nov 09, 2006 6:30 pm

Re: Unable to Install LB6

Postby norbert » Tue Jun 17, 2014 11:54 am

We've identified a problem in the "Welcome to LaunchBar" that might explain the behavior you've encountered. It happens when one of the preinstalled system fonts is missing. Did you remove system fonts from your Mac? Is there a LaunchBar related error message in the Console?

dms
Posts: 5
Joined: Tue Mar 23, 2010 9:13 pm

Re: Unable to Install LB6

Postby dms » Tue Jun 17, 2014 9:34 pm

Yes, I did mean 6/13 - oops.

Since this I did get an email back indicating they thought a specific font was missing or disabled. According to font book its there and enabled. I have disabled some fonts, but they are chinese, russian, tamil, etc. fonts that I have no interest in.

I posted the console log in the email to support, which also made them think it was the font.

6/13/14 7:47:44.198 AM LaunchBar[3599]: *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]
6/13/14 7:47:44.200 AM LaunchBar[3599]: (
0 CoreFoundation 0x00007fff8d41f25c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff978eee75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8d31ee81 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 385
3 CoreFoundation 0x00007fff8d334b89 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 57
4 LaunchBar 0x000000010b855310 LaunchBar + 1090320
5 AppKit 0x00007fff94d52364 drawTitle_withFrame_inView_ + 287
6 AppKit 0x00007fff94d514d6 -[NSButtonCell _configureAndDrawTitleWithRect:cellFrame:controlView:] + 847
7 AppKit 0x00007fff94d3d00f -[NSButtonCell drawInteriorWithFrame:inView:] + 1965
8 AppKit 0x00007fff94d3c7c2 -[NSButtonCell drawWithFrame:inView:] + 428
9 AppKit 0x00007fff94d3b468 -[NSControl drawRect:] + 341
10 AppKit 0x00007fff94d2e04f -[NSView _drawRect:clip:] + 3748
11 AppKit 0x00007fff94d2c8c4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
12 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
13 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
14 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
15 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
16 AppKit 0x00007fff94d2a706 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 841
17 AppKit 0x00007fff94d29eb1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 314
18 AppKit 0x00007fff94d26e9f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
19 AppKit 0x00007fff94d062fa -[NSView displayIfNeeded] + 1680
20 AppKit 0x00007fff94d1fed6 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1972
21 AppKit 0x00007fff95347877 __71-[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:]_block_invoke2684 + 92
22 AppKit 0x00007fff94cf9208 NSPerformWithScreenUpdatesDisabled + 65
23 AppKit 0x00007fff94d1f538 -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 970
24 AppKit 0x00007fff94f231d8 -[NSApplication _orderFrontModalWindow:relativeToWindow:] + 698
25 AppKit 0x00007fff94f22c11 -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 793
26 AppKit 0x00007fff94f2c618 -[NSApplication beginModalSessionForWindow:] + 37
27 LaunchBar 0x000000010b784d9b LaunchBar + 236955
28 AppKit 0x00007fff94f2c53a -[NSApplication runModalForWindow:] + 97
29 LaunchBar 0x000000010b790965 LaunchBar + 285029
30 LaunchBar 0x000000010b785f5b LaunchBar + 241499
31 Foundation 0x00007fff9220bcb7 __NSFireDelayedPerform + 333
32 CoreFoundation 0x00007fff8d386494 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
33 CoreFoundation 0x00007fff8d385fcf __CFRunLoopDoTimer + 1151
34 CoreFoundation 0x00007fff8d3f75aa __CFRunLoopDoTimers + 298
35 CoreFoundation 0x00007fff8d341755 __CFRunLoopRun + 1525
36 CoreFoundation 0x00007fff8d340f25 CFRunLoopRunSpecific + 309
37 HIToolbox 0x00007fff927eba0d RunCurrentEventLoopInMode + 226
38 HIToolbox 0x00007fff927eb685 ReceiveNextEventCommon + 173
39 HIToolbox 0x00007fff927eb5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
40 AppKit 0x00007fff94bcf26e _DPSNextEvent + 1434
41 AppKit 0x00007fff94bce8bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
42 AppKit 0x00007fff94bc29bc -[NSApplication run] + 553
43 AppKit 0x00007fff94bad7a3 NSApplicationMain + 940
44 libdyld.dylib 0x00007fff981005fd start + 1
)
6/13/14 7:47:44.245 AM LaunchBar[3599]: *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]
6/13/14 7:47:44.246 AM LaunchBar[3599]: (
0 CoreFoundation 0x00007fff8d41f25c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff978eee75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8d31ee81 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 385
3 CoreFoundation 0x00007fff8d334b89 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 57
4 LaunchBar 0x000000010b855310 LaunchBar + 1090320
5 AppKit 0x00007fff94d52364 drawTitle_withFrame_inView_ + 287
6 AppKit 0x00007fff94d514d6 -[NSButtonCell _configureAndDrawTitleWithRect:cellFrame:controlView:] + 847
7 AppKit 0x00007fff94d3d00f -[NSButtonCell drawInteriorWithFrame:inView:] + 1965
8 AppKit 0x00007fff94d3c7c2 -[NSButtonCell drawWithFrame:inView:] + 428
9 AppKit 0x00007fff94d3b468 -[NSControl drawRect:] + 341
10 AppKit 0x00007fff94d2e04f -[NSView _drawRect:clip:] + 3748
11 AppKit 0x00007fff94d2c8c4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
12 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
13 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
14 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
15 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
16 AppKit 0x00007fff94d2a706 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 841
17 AppKit 0x00007fff94d29eb1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 314
18 AppKit 0x00007fff94d26e9f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
19 AppKit 0x00007fff94d062fa -[NSView displayIfNeeded] + 1680
20 AppKit 0x00007fff94d6b74e _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 884
21 AppKit 0x00007fff95341061 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_invoke1331 + 46
22 CoreFoundation 0x00007fff8d34fe17 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
23 CoreFoundation 0x00007fff8d34fd87 __CFRunLoopDoObservers + 391
24 CoreFoundation 0x00007fff8d341468 __CFRunLoopRun + 776
25 CoreFoundation 0x00007fff8d340f25 CFRunLoopRunSpecific + 309
26 HIToolbox 0x00007fff927eba0d RunCurrentEventLoopInMode + 226
27 HIToolbox 0x00007fff927eb685 ReceiveNextEventCommon + 173
28 HIToolbox 0x00007fff927eb5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 AppKit 0x00007fff94bcf26e _DPSNextEvent + 1434
30 AppKit 0x00007fff94bce8bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 AppKit 0x00007fff94bc29bc -[NSApplication run] + 553
32 AppKit 0x00007fff94bad7a3 NSApplicationMain + 940
33 libdyld.dylib 0x00007fff981005fd start + 1
)
6/13/14 7:47:50.848 AM LaunchBar[3599]: *** -[__NSPlaceholderDictionary initWithObjects:forKeys:count:]: attempt to insert nil object from objects[0]
6/13/14 7:47:50.850 AM LaunchBar[3599]: (
0 CoreFoundation 0x00007fff8d41f25c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x00007fff978eee75 objc_exception_throw + 43
2 CoreFoundation 0x00007fff8d31ee81 -[__NSPlaceholderDictionary initWithObjects:forKeys:count:] + 385
3 CoreFoundation 0x00007fff8d334b89 +[NSDictionary dictionaryWithObjects:forKeys:count:] + 57
4 LaunchBar 0x000000010b855310 LaunchBar + 1090320
5 AppKit 0x00007fff94d52364 drawTitle_withFrame_inView_ + 287
6 AppKit 0x00007fff94d514d6 -[NSButtonCell _configureAndDrawTitleWithRect:cellFrame:controlView:] + 847
7 AppKit 0x00007fff94d3d00f -[NSButtonCell drawInteriorWithFrame:inView:] + 1965
8 AppKit 0x00007fff94d3c7c2 -[NSButtonCell drawWithFrame:inView:] + 428
9 AppKit 0x00007fff94d3b468 -[NSControl drawRect:] + 341
10 AppKit 0x00007fff94d2e04f -[NSView _drawRect:clip:] + 3748
11 AppKit 0x00007fff94d2c8c4 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1799
12 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
13 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
14 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
15 AppKit 0x00007fff94d2cca0 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2787
16 AppKit 0x00007fff94d2a706 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 841
17 AppKit 0x00007fff94d29eb1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 314
18 AppKit 0x00007fff94d26e9f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2828
19 AppKit 0x00007fff94d062fa -[NSView displayIfNeeded] + 1680
20 AppKit 0x00007fff94d6b74e _handleWindowNeedsDisplayOrLayoutOrUpdateConstraints + 884
21 AppKit 0x00007fff95341061 __83-[NSWindow _postWindowNeedsDisplayOrLayoutOrUpdateConstraintsUnlessPostingDisabled]_block_invoke1331 + 46
22 CoreFoundation 0x00007fff8d34fe17 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
23 CoreFoundation 0x00007fff8d34fd87 __CFRunLoopDoObservers + 391
24 CoreFoundation 0x00007fff8d341468 __CFRunLoopRun + 776
25 CoreFoundation 0x00007fff8d340f25 CFRunLoopRunSpecific + 309
26 HIToolbox 0x00007fff927eba0d RunCurrentEventLoopInMode + 226
27 HIToolbox 0x00007fff927eb685 ReceiveNextEventCommon + 173
28 HIToolbox 0x00007fff927eb5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
29 AppKit 0x00007fff94bcf26e _DPSNextEvent + 1434
30 AppKit 0x00007fff94bce8bb -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
31 AppKit 0x00007fff94bc29bc -[NSApplication run] + 553
32 AppKit 0x00007fff94bad7a3 NSApplicationMain + 940
33 libdyld.dylib 0x00007fff981005fd start + 1
)

ZioBarba
Posts: 2
Joined: Tue Jun 17, 2014 11:17 am

Re: Unable to Install LB6

Postby ZioBarba » Wed Jun 18, 2014 2:28 pm

norbert wrote:We've identified a problem in the "Welcome to LaunchBar" that might explain the behavior you've encountered. It happens when one of the preinstalled system fonts is missing. Did you remove system fonts from your Mac? Is there a LaunchBar related error message in the Console?


It works form me.
Reset the default system fonts: http://support.apple.com/kb/HT5944
Image

Many thanks
ZB

dms
Posts: 5
Joined: Tue Mar 23, 2010 9:13 pm

Re: Unable to Install LB6

Postby dms » Wed Jun 18, 2014 3:12 pm

Works now…it turns out its 'Avenir Next’ that caused the problem (support thought it was just Avenir). For some reason some of the font variants were disabled - which caused the font at the top level to appear enabled, but drilling in it did have some disabled.

Do not know why/how that happened but its working now…


Return to “LaunchBar General”

Who is online

Users browsing this forum: No registered users and 6 guests

cron