Updating the license has reduced the number of licensed users for my license.

General discussions about Little Snitch
pioneer1917
Posts: 2
Joined: Wed Dec 06, 2017 8:41 pm

Updating the license has reduced the number of licensed users for my license.

Postby pioneer1917 » Wed Dec 06, 2017 8:52 pm

Hello!
I used Little Snitch 3 with a license for 3 users (in fact we have two computers - mine and wife, but the license was for 3 users)
When I upgrade my Mac OS to the High Sierra, I needed a license upgrade. I paid 25 euros and upgrade my license.
To my great surprise I saw that the license for only one place.
Explain to me, please, your licensing policy.
Thank you!

daniela
Objective Development
Objective Development
Posts: 57
Joined: Wed Jun 21, 2017 10:08 am

Re: Updating the license has reduced the number of licensed users for my license.

Postby daniela » Thu Dec 14, 2017 3:48 pm

Hi,
you said that you've purchased an upgrade for €25 - which is supposed to be the upgrade for a single license.
In fact, in order to upgrade your Multi License you should have ordered the Multi License Upgrade which is available for €89.
Due to you've bought the upgrade for the single license you have a single license of version 4 now.

If you would like to change that please contact our support team directly:
https://obdev.at/support/index.html?pro ... opic=order

pioneer1917
Posts: 2
Joined: Wed Dec 06, 2017 8:41 pm

Re: Updating the license has reduced the number of licensed users for my license.

Postby pioneer1917 » Thu Dec 14, 2017 4:20 pm

Thank you, Daniela.
But I'm sure that you understand what I mean.
I have two computers only.
The previous multi-license was for 3 workplaces and it was profitable for me to buy it but not two single licenses.
Today I can not buy upgrade for my multi-license for 3 workplaces.
Why?
I have to buy two licenses or a multi-license for 5 jobs, which is not profitable for me.

daniela
Objective Development
Objective Development
Posts: 57
Joined: Wed Jun 21, 2017 10:08 am

Re: Updating the license has reduced the number of licensed users for my license.

Postby daniela » Fri Dec 15, 2017 10:30 am

I see - in fact, the family license would work best for you then:
The Family License allows to install and use the software on up to 5 computers at a time as long as those computers do belong to the same household and are used by persons who occupy that same household.

As mentioned earlier please contact our team directly to help you with upgrading:
https://obdev.at/support/index.html?pro ... opic=order


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